SHIPPING POLICY
SHIPPING POLICY
At 60TOOLS, we strive to provide excellent service, including ensuring the security of shipping your packages. We have opted to provide you with multiple shipping options accompanied by tracking numbers, allowing you to monitor your shipment on its journey to your doorstep.
INTERNATIONAL STANDARD SHIPPING
We have elected to use the most affordable shipping prices through Priority Mail International.
The order processing time (preparation and packaging) can take from 2-3 business days after the order is received.
Estimated delivery time can range from 7-15 business days depending on your location (does not deliver on Sundays or holidays) and does not have a specific guaranteed delivery time.
Due to differing international customs processes, shipping responsibility (including loss or damage during transit) will transfer to the shipping carrier after the order has been handed over from our warehouse.
However, 60TOOLS commits to assisting you in the process of working and filing claims with the shipping carrier to resolve any issues that arise (such as loss, damage) by providing necessary information.
If you encounter any issues with tracking your order or have not received your package, please contact the shipping carrier directly using the provided tracking number for assistance. Simultaneously, please inform us so that we can best support you.
In some cases, depending on the total value of your order, we may choose to use a shipping method which requires a signature upon receipt.
If you want to ensure that your international package is shipped with tracking confirmation to your door, you may make a direct request with Customer Service at: support@60tools.store.
Import Duties & Customs Fees
When shipping internationally, your order may be subject to import duties and customs fees applied by the country where you receive the goods. These taxes/fees are not included in the shipping cost you paid to 60TOOLS.
The recipient (customer) is responsible for directly paying these import duties and customs fees according to the regulations of the destination country. 60TOOLS has no control over these fees and cannot estimate them in advance.
Changes After Placing Order
We encourage you to carefully check all order information (products, quantity, shipping address, shipping method) before completing checkout. Due to the rapid nature of order processing to ensure orders are shipped as quickly as possible, making changes after an order has been placed may be difficult or impossible depending on the order's processing status.
If you wish to request changes, please contact us immediately via email support@60tools.store with your order number and the specific requested changes.
1. Changing Shipping Address:
- If the address change request is received when the order has not yet been handed over to the shipping carrier, we will try to update the address for you.
- If the order has already been shipped, we cannot change or redirect the package. You may try contacting the shipping carrier directly using the tracking number to request a redirection (depending on their service and policy), but this may incur additional costs and risks (such as package loss) which you will be responsible for. 60TOOLS will not be liable for issues arising from you directly requesting the carrier to redirect the package.
2. Changing Order Content (Items, Quantity):
- After an order has been successfully placed, changing products or quantity within the order is often not possible due to automated processing.
- We can only consider requests to change order content if the request is received very early and the order has not yet begun the processing and packaging stage. Please contact us immediately via email support@60tools.store with your specific request. If the change is approved, the total order value and shipping costs (if any) may need to be adjusted, or we may require you to cancel the old order and place a new order with the correct information.
- Once the order has been shipped, changing the order content is completely impossible. If you wish to exchange products, please refer to the Return and Refund Policy after receiving the goods.
We emphasize the importance of carefully checking your order before completing it and contacting us immediately if you notice any errors to have the highest chance of resolving them.
Handling Shipping Address Issues and Undeliverable Orders (For International Shipping):
You are responsible for ensuring the shipping address provided when placing the order is accurate and complete (including street number, street name, ward/commune, district, province/city, postal code if required, and contact phone number). 60TOOLS is not responsible for delayed, lost, or undeliverable orders due to inaccurate or incomplete address information provided by you.
In cases where the order cannot be delivered to the provided address due to issues related to inaccurate/incomplete address, no recipient, or inability to contact the recipient after multiple attempts, the package will typically be held by the shipping carrier in the destination country for a certain period or moved to the return process.
Please note: International shipping carriers may have different policies regarding the handling of undeliverable or returned packages, including the possibility of disposing of the package if redelivery or return is not successfully completed within their specified timeframe.
If you notice the order status on the tracking system shows as undeliverable, is in the return process, or there are any other issues related to delivery, please contact 60TOOLS immediately via email support@60tools.store to inform us.
We will work with the shipping carrier to clarify the package status and potential resolution options based on their policies.
Resolution options and incurred costs (including storage fees, reshipping fees, return fees, re-import fees if applicable) will depend entirely on the shipping carrier's policies and response in each specific case.
- If the shipping carrier agrees to redeliver to the correct address: You will be responsible for all incurred costs for this redelivery.
- If the order is successfully returned to us and the shipping carrier charges a return fee: This return shipping cost will be borne by you if the failed delivery was due to inaccurate initial address information you provided or no recipient was available. Upon receiving the goods back (if applicable), we will inform you of the options (reship with new shipping cost or refund after deducting original shipping costs and fees incurred due to the return).
- If the order is handled/disposed of by the shipping carrier (e.g., destroyed) because it could not be delivered or returned successfully within the specified timeframe and the failure was due to the address/recipient information you provided: Unfortunately, we will not be able to refund the order value in this case.
We encourage you to carefully check your address information before completing your order and closely monitor the shipment's journey to contact us promptly if there are any issues, in order to avoid unexpected situations.
Process for Handling Orders Lost or Damaged in Transit
This section outlines the steps for handling cases where your order is lost during transit or arrives damaged due to the shipping carrier's fault.
1. Reporting the Issue:
If your order is lost (significantly beyond the estimated delivery time and without new tracking updates) or arrives damaged, please contact 60TOOLS immediately via email support@60tools.store to report the issue.
- For lost orders: Please inform us if you have not received your order after 10 days from the end of the estimated delivery time that was provided. We need this time to confirm there is no unusual delay.
- For damaged orders: Please inform us within 48 hours of receiving the goods. Prompt reporting is very important for the claim process with the shipping carrier.
2. Providing Information and Evidence:
When contacting us, please provide the following complete information so we can work with the shipping carrier:
- Order number and tracking number for the package.
- Detailed description of the issue (order lost or damaged).
- If goods are damaged: Include clear photos/videos of the package condition (including the shipping label on the box), internal packaging, and the damaged product condition. Very important: Please keep all original packaging (box, packing materials) and the damaged product until the resolution process is complete, as the shipping carrier may require inspection.
3. Investigation and Resolution Process (Handled by 60TOOLS with the Shipping Carrier):
After receiving notification and necessary evidence from you, 60TOOLS will work and open a compensation/investigation request with the shipping carrier on your behalf.
The investigation and resolution process for compensation requests from the shipping carrier can take a certain amount of time (often ranging from several weeks to several months depending on the shipping carrier and the complexity of the issue). 60TOOLS will update you on the progress of this process.
4. Resolution Outcome:
- The resolution outcome (compensation for lost or damaged packages) will depend on the final decision of the shipping carrier based on the results of their investigation.
- If the compensation request is approved by the shipping carrier, 60TOOLS will inform you of the result and proceed with the next steps (usually refunding the product value or sending a replacement, depending on the agreement and 60TOOLS' policy) based on the compensation received from the shipping carrier and our internal policies.
- If the compensation request is rejected by the shipping carrier (e.g., due to insufficient evidence, exceeding the time limit, or conclusion that the issue was not due to shipping), 60TOOLS will inform you of this result. In this case, unfortunately, we cannot be held responsible for providing compensation.
Note: Prompt and accurate reporting and provision of information/evidence from your side is very important for us to be able to open a compensation request with the shipping carrier within their stipulated timeframe and increase the chance of success for that request.
How Can I Track My Order?
Immediately after your order has been shipped, you will receive an email with your tracking number to monitor the journey of your order.
Contact Information:
If you have any questions about our Shipping Policy or Order Cancellation Policy, please contact us via email: support@60tools.store.